Monitor Spring/ Fall Newsletter
| MonitorBM Newsletter Spring 2025 |
IN THIS EDITION
ISO 27001 Certification
MU2 After Hours Enhancements
MoniTips You Tube Channel
Kingston Libraries, Victoria
Meet The Team – Simon Grant
Welcome to our Spring 2025 Newsletter
We’re excited to share a range of updates and stories from across the Monitor community. This edition includes:
- Achieving a new certification
- Key MU2 product updates
- The launch of our YouTube channel, packed with helpful tips and tricks
We also shine a spotlight on how Kingston Libraries are using MonitorBM to deliver a seamless self-service solution.
And finally, get to know one of our dedicated support team who works tirelessly behind the scenes to deploy and maintain our customers in New Zealand, USA and the UK.
Let’s dive in!
We’re excited to share a range of updates and stories from across the Monitor community. This edition includes:
- Achieving a new certification
- Key MU2 product updates
- The launch of our YouTube channel, packed with helpful tips and tricks
We also shine a spotlight on how Kingston Libraries are using MonitorBM to deliver a seamless self-service solution.
And finally, get to know one of our dedicated support team who works tirelessly behind the scenes to deploy and maintain our customers in New Zealand, USA and the UK.
Let’s dive in!
MonitorBM Achieves
ISO 27001 Certification
We’re proud to share that MonitorBM has achieved ISO 27001 Certification — the internationally recognised standard for Information Security Management Systems (ISMS).
This certification follows two comprehensive audits of our processes and confirms that MonitorBM has established and maintains a system that meets global best practices for managing and protecting information. It demonstrates our ongoing commitment to systematically safeguarding sensitive data and continually improving our information security practices.
Achieving ISO 27001 reinforces MonitorBM’s dedication to providing our customers with secure, reliable solutions that meet the highest standards of information protection and compliance.
Enhancements to the MU2
For After-Hours Access, Self-Service Inductions, and More
The MonitorBM MU2 is getting even better! We’ve added features to make after-hours access, on-site transactions, and facility management more flexible, secure, and convenient for both staff and patrons.
Portable & Battery-Powered
Need to capture patrons staying after hours without them leaving the building? Our new portable MU2 with optional battery pack lets you do just that — perfect for flexible placement anywhere in your facility.
Special Card for Easy Closedown
No more logging into the software to power off the device. A Special Card now handles closedowns automatically, records the transaction in Supervisor Net, and updates the audit trail. Access to Special Cards is controlled for added security.
QR Code for Online Purchase or Top-Up
Want to offer self-service inductions for after-hours library access? If a patron scans their library card at the terminal but hasn’t yet completed the induction, the terminal will display a QR code inviting them to register for the service. Patrons simply scan the QR code to be directed to Monitor Online, where they can review the library’s terms and conditions and watch any induction videos provided. Once completed, they can scan again to enter the library.
Quick, simple, unattended, and completely paperless!
Single Item Purchases and Registrations at the MU Terminal
Need to make a one-off purchase or register for an event or activity? Users can now complete single-item purchases and track registrations directly at the MU Terminal using their Supervisor Net account. Just tap or swipe to pay, and if funds are low, top up instantly via the on-screen QR code.
Smarter Facility Reservations
The MU2 can sit outside a meeting room or facility to control entry to the facility via a keyless entry system which authenticates users against the library management system, Active Directory or Azure/EntraID. It can enforce MFA codes delivered via SMS to ensure patron validity. With support for up to eight relays, the first user can unlock the door, turn on lights, raise blinds, and start services — and now subsequent users can also unlock as they arrive. Perfect for shared spaces.
While we’ve recently added some exciting new features, it’s important to remember that the MU2 is a highly versatile solution.
Depending on your site’s setup, the unit can be used for:
- Terminal access: Control doors or turnstiles with ease.
- Print release station: Quickly and securely release print jobs.
- Monitor account balance checker: Let users check their account balance on the spot.
- Purchases: Buy items or services using your Monitor account.
- Reservation management: Manage room bookings, doors, and services access.
- Attendance tracking: Record and monitor attendance seamlessly.
- Meal ID system: Streamline meal purchases and access.
With all these capabilities, the MU2 is designed to simplify operations, enhance convenience, and keep your facilities running smoothly.
MoniTips You Tube Channel
Looking for tips on how to get the most out of your Monitor solutions? Check out the MoniTips YouTube channel, where we share short videos designed to help users navigate and make the most of our tools.
Visit us at: MoniTips – YouTube
Be sure to explore the Playlists, which group videos by solution for easier browsing. While we have a limited number of videos now, we plan to add many more, making it simple to find “how-to” guidance across the entire Monitor Ecosystem.
Empowering Self-Service at
Kingston Libraries
| MonitorBM delivers seamless printing, copying, and computer access across all branches MonitorBM is proud to partner with Kingston Libraries to bring a modern, self-service experience for printing, photocopying, and public computer access. With the Monitor solution now live across all eight library branches, patrons can enjoy the flexibility of Pay As You Go (PAYG) payments or prepaid library card funds — all through a secure, cloud-based platform that’s simple and accessible. Streamlined Print & Payment Options Patrons can now submit and pay for print jobs through:Library public computersPersonal devices via the Web Print portalEmail submission to a single branch-wide addressUnlike traditional print systems, there’s no need to preload funds onto library cards. Payments happen instantly via the FE Technology self-service kiosks, powered by Monitor’s Express application. Seamless Integration — No New Hardware Needed One of the standout benefits of this rollout is that Kingston Libraries didn’t need to purchase new kiosks. Their existing FE Technology kiosks are fully compatible with Monitor’s latest Express Application, continuing to support all FE Envoy functions while adding:Print payment and POS capabilitiesPayment options including credit, debit, EFTPOS, mobile wallets, or library cardsSmarter Computer Access for Everyone MonitorBM’s Computer Reservation System now manages access to 79 public PCs across the Kingston library network. Patrons can:Pre-book onlineWalk up and log in easilyEach branch is equipped with Toshiba multifunction devices (MFDs) running Monitor Embedded, allowing users to release print jobs, photocopy, and scan to email — all from one simple interface. Fully Cloud-Based, No On-Site Infrastructure This solution brings together MonitorBM’s PAYG print payments and computer reservations in a fully hosted, cloud-based environment. Kingston Libraries is setting a new standard for efficiency, accessibility, and digital services — empowering the community with flexible, self-service options. |
Key Solution Highlights
- Fully Australian-hosted cloud platform
- Computer Reservation System for 79 public PCs
- Integration with SirsiDynix Symphony LMS
- Monitor Embedded for Toshiba MFDs
- MyMonitor online payment portal
- WebPrint for BYOD printing
- Single address email print submission
- Monitor Express on FE kiosks for:
- EFTPOS top-ups on library cards
- Print and copy payments
- Self-service POS
- Library fees and fines (via Symphony)
The result is a seamless self-service experience that enhances patron convenience, reduces staff workload, and maximises existing infrastructure.
Meet The Team – Simon Grant
Spotlight on Simon Grant – New Zealand Sales Engineer
Simon has been with MonitorBM since 2017 and is an integral member of the MonitorBM Support Team based in New Zealand. With strong customer relationships across both New Zealand and the United States, Simon brings a wealth of experience and technical expertise to the team. His in-depth knowledge of key MonitorBM solutions — including iPOS, Online Ordering, and Facilities Reservation — makes him a vital part of our operations in New Zealand.
Outside of work, Simon is passionate about Brazilian JuJitsu, having trained in this ancient martial art for the past eight years. He also enjoys surfing and snowboarding whenever he gets the chance. Simon lives with his wife and their two young children — a daughter and a son — and loves spending time with his family outdoors
No Comments