Managing the overall printing costs across the university.
The Challenge
- Manage the overall printing costs across the university through
Managed Print Services (MPS)
- Provide secure print release, cost recovery and
charge back services for student printing, photocopying and
scanning across the university
- Implement and manage a standard fleet of
multifunctional devices (MFDs)
- Use students' ID cards to access their print accounts
- Provide a single self-service web portal to load credit onto
accounts and to pay library fines
- Reduce staff time spent handling and reconciling cash
- Provide a highly available service, built on print cluster
across two data centres
- Full user acceptance testing (UAT) completed on a separate but
identical UAT environment
- Login policies that restrict users with substantial fines from
accessing PCs.
The Solution
- A five year roll out of 2,000 new Lexmark MFDs across the
university. This includes three libraries and eight faculties
- Implementation of eDAS embedded software on the Student
printers of this fleet (approximately 10% of devices)
- The Supervisor Net software suite to manage all printing,
copying and scan activity and all student accounts
- My Monitor web software for credit card transfer of funds to
accounts, balance and spend tracking, fees and fines payment,
all online
- Six Express Kiosks for loading card accounts from debit
cards
- Point of sale terminals for cashless purchase of specialist
print/copy services in faculties where required
- Monitor staff to support the student Managed Print
Service.
The Result
The successful installation of approximately 70 embedded
MFDs accessed by student cards.
Paper waste has been reduced through the Lexmark Print Less
strategy.
Confidentiality has increased by introducing Lexmark secure
release functionality with users releasing each print job
at the MFD.
The server is currently handling 4188 transactions on a daily
basis.
Cashless payment of library fines, spend tracking and account
top-up through My Monitor at the university, at home or from
anywhere in the world.
Automated enforcement of policies on outstanding fines, so
students cannot login to a library computer if they have
outstanding library fines
Full financial reconciliation and seamless integration with
library and financial management systems.
Simple but informative interface which displays jobs in the
student's queue, number of pages per job, cost of the print job and
remaining account balance.
The Future
As the five year printer replacement plan is completed at the
university , all areas of the university requiring student printing
are expected to migrate onto the Student MPS service. The point of
sale terminals in faculties will eliminate cash handling by staff,
as cards can be used to purchase large format and specialist
printing.